Most accounts are compromised by responding to a phishing email, key logger or Trojan Horse virus that was installed on your PC through a fraudulent e-mail or possibly by someone with whom you may have shared your username and password. To prevent this from happening, the following actions are recommended :
- Install a trusted antivirus software on your computer.
- Update your virus definitions regularly.
- Use good judgment before opening strange or unexpected e-mail attachments and/or files.
- Do not share your username, password and/or even your secret questions’ answers, with anyone. Your banking institution will never ask for your username and password.